Privacy policy

1. INTRODUCTION

This privacy policy provides you with details of how we collect and process your personal data through your use of our site www. mindcoachveronika.eu or any subdomains including any information you may provide to us when you purchase a product or service, sign up to our email list or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

Mind Coch Veronika is the data controller and we are responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, please contact us by using the details set out below.

Contact Details

Full name of legal entity: Mind Coach Veronika

Email address: info@mindcoachveronika.eu

Postal address: Budovatelska 1927, Pisek, 39701, Czech Republic

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@mindcoachveronika.eu or updating your settings in our preference center.

2. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

• Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
• Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
• User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
• Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
• Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you about relevant products and services, such as online courses; books; live broadcast trainings such as webinars; live events and conferences; coaching and mentoring services. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don't provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly available sources.

What purposes we process your personal information for (and on what legal basis)?

• Account maintenance and keeping in touch

We need your personal information to be able to create and maintain your user account and to be able to communicate with you and provide customer service.

The legal basis we rely on in this case is performance of contract.

• Manage your requests within the Services

We need to process your personal information to be able to manage the requests you make within our Services.

The legal basis we rely on in this case is performance of contract.

• Traffic optimization and distribution, protection of other users and prevention of fraud

We also process your personal information in order to improve our Services and develop them, and to ensure security and integrity of our Services and ensure that the Services operate effectively. We also need to make sure that our users are protected and safe while using the Services.

The legal basis we rely on in this case is legitimate interest.

• Direct marketing

Occasionally we would like to let you know about promotions we think might be of interest to you. In order to be able to do that, we need to process your personal information.

The legal basis we rely on in this case is legitimate interest (if you have had previously created an account within our Services or otherwise used them), or your consent.

4. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

• Facilitating Payment

If you provide credit, debit or other payment card and related details to us in order to make a payment, we will use such information only for the purpose of processing the payment.

The legal basis we rely on in this case is performance of contract.

• Processing of personal information on the basis of consent

On some occasions we process your personal information on the basis of your consent. You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

• Compliance with a legal obligation

Sometime we have to process your personal information in order to comply with a legal obligation. For example, we are required by law to retain business records (which may contain your personal information) for fixed periods of time.

How long do we keep personal information?

We will retain your personal information to the extent such retention is adequate, relevant and limited to what is necessary for the purposes for which they are processed. In particular, we shall not retain your personal information for any longer than necessary for the purposes of performing the processing outlined in this Policy.

How we share your personal information?

We share your information with third parties who assist us in being able to provide our Services to you. These are in particular professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business. These entities are able to access your personal information as necessary to perform their functions, but they may not use that data for any other purpose.

Further, we disclose your personal information to the employers and service provides you choose to get in touch with through our web forms.

How do we process your personal information and how we keep it secure?

Processing of personal information is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the indicated purposes. We have implemented appropriate organisational safeguards and security measures to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so. Your personal information is processed only within the European Economic Area.

What are your rights when it comes to the personal data protection?

You have several rights under the data privacy legislation. These include, under certain circumstances, the right to:

• Request access to your personal data: You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.
• Request correction of your personal data: You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at the contact detailed above.
• Request erasure of your personal data: This enables you to request that Howlings delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons of which you will be notified, if applicable, at the time of your request.
• Request restriction of processing of your personal data: You have a right to ask Howlings to suspend the processing of your personal data in certain cases, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data: You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another controller. Please note that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
• The right to complain to the data protection regulator - in the Czech Republic it is the Office for Personal Data Protection. We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so please do contact us in the first instance.

Right to object to processing of your personal data

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it. You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

How can you exercise your rights towards us?

If you want to exercise any of your rights, please contact us using the contact information below. Please note that in order to be able to manage our request we need to be sure about your identity and we may require that you provide us with additional proof of identity if we deem this to be necessary.

Should you have any questions about this Policy, would like us to stop using your information, want to exercise any of your rights as set out below, or have a complaint, get in touch with us by e-mail info info@mindcoachveronika.eu